Refund Policy

We want customers to be satisfied with AnnaWrite. Refund requests may be submitted within 14 days of the applicable purchase or subscription transaction, subject to Paddle's Buyer Terms, Refund Policy, and applicable consumer law.

All AnnaWrite purchases are processed by Paddle, our Merchant of Record. Paddle handles payment processing and refunds.

Refund Eligibility

Submitting a refund request does not automatically guarantee a refund.

Refund requests are reviewed on a case-by-case basis. When evaluating a discretionary refund request, factors may include:

How much of the AnnaWrite service or purchased word allowance has already been used.
The reason for the refund request.
Whether the service has already been substantially used or consumed.
Previous refund activity or suspected refund abuse.
Violations of our Terms of Service.
Suspected fraud, manipulation, or other abusive activity.

Use of more than 2,000 processed words may be considered evidence that a meaningful portion of the service has already been consumed and may be taken into account when determining whether a discretionary refund should be approved, partially approved, or denied.

Refunds may also be denied where permitted by Paddle's policies and applicable law in cases involving fraud, refund abuse, manipulation, or violations of our Terms of Service.

Nothing in this Refund Policy limits or overrides any mandatory cancellation, withdrawal, refund, or other consumer rights provided by applicable law or Paddle's Buyer Terms.

Cancellations

Canceling a subscription prevents future renewal charges but does not automatically result in a refund for a previous transaction.

You will generally retain access to your purchased subscription for the remainder of the applicable billing period unless otherwise provided by Paddle or applicable law.

Free trials: if you start a 3-day free trial, your card is charged automatically when the trial ends unless you cancel before then. Cancel during the trial and you won't be charged.

How to Request a Refund

Refund and cancellation requests are handled through Paddle, AnnaWrite's Merchant of Record.

Customers may request assistance through paddle.net or through the subscription or order-management links provided in their Paddle purchase receipt.

You may also contact us at annawrite.com@gmail.com if you need assistance with your AnnaWrite account or locating your order information.

Any approved refund will be processed by Paddle and generally returned to the original payment method.

AnnaWrite

Operated by AD Cloudify LLC