Refund Policy

Submitting a refund request does not automatically guarantee a refund.

When reviewing a request, factors may include:

• How much of the AnnaWrite service or word allowance has already been used.
• The reason for the refund request.
• Whether the service was substantially used or consumed before the request.
• Previous refund activity or suspected refund abuse.
• Violations of our Terms of Service.
• Suspected fraud, manipulation, or other abusive activity.

Accounts that have already used a significant portion of the purchased service, including more than 2,000 processed words, may be denied a discretionary refund or may only qualify for a partial refund, where permitted by applicable law and Paddle's policies.

Refunds may also be denied in cases involving fraud, refund abuse, manipulation, or violations of our Terms of Service.

Nothing in this policy limits any mandatory refund, cancellation, or consumer rights provided by applicable law.

Because Paddle acts as the Merchant of Record for AnnaWrite purchases, customers may request a refund through Paddle's buyer support at paddle.net or through the order or subscription management links included in their Paddle purchase receipt.

You may also contact us at annawrite.com@gmail.com if you need assistance locating your order information.

Approved refunds are generally returned to the original payment method and are processed by Paddle.